Pallet rack

The racks send error codes, operating hours and wear indicators to an IoT platform, and service evaluates them remotely. At Dexion, Cumulocity does this for the MOVO mobile racking system. Traditional service calls often required troubleshooting on site. Now the right spare parts and technicians are determined before setting off, and service calls can be planned more precisely.

No, it complements it. Dexion keeps regular maintenance with structured checklists and uses continuous monitoring to close the gap between service visits. For evidence, the connected MOVO racks provide event and condition logs, threshold alarms and a traceable history. This matters especially in safety-critical environments where customers have to demonstrate safety and compliance.

Predictable maintenance and, in future, performance- and usage-based service packages. Dexion uses the operating data from its MOVO system to move from being a storage systems supplier to a provider of data-based services. Higher availability and faster support strengthen customer loyalty. Real usage and fault data also feed into improving product quality, design, software and firmware.

Operating hours, error codes, energy figures and wear indicators. For Dexion's MOVO system, Cumulocity collects these values from sensors and controllers, normalises them and displays them on real-time dashboards. Built-in rules automatically raise tickets or alarms when predefined conditions occur, such as recurring electronic faults. The tickets then flow into the Mobile Field Report planning software.