ATM
For ATM monitoring, the key is to detect power outages straight away. An IoT plug between socket and device reports failures independently of the on-site IT, so technicians are dispatched with purpose rather than on suspicion.
ATM at a glance
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Verified projects featuring ATM
ATM monitoring: detect power outages straight away
In the solution example, the SMARTsocket from PSsystec sits between the power supply and the ATM, router or other IT component. It is simply plugged in, with no building work and no connection to the local network. If the power fails or a device overheats, it raises an alarm. Data travels via Deutsche Telekom's PSA-certified cellular path into the Cloud of Things, independent of Wi-Fi and branch IT. A remote reset can be triggered to restart the affected device.
The example comes from retail. A company with a nationwide branch network of more than 14,500 locations in Germany uses it to monitor routers, network equipment and ATMs. Many branches are in rented premises, so a wired retrofit was not an option. Previously, failures were often noticed only once losses had already occurred, and technicians were sent out only after a report. Today, all affected sites converge in the service dispatch centre. According to PSsystec, technician call-outs and downtime fell by 40%.
ATM monitoring: frequently asked questions
How does remote monitoring of an ATM work?
An IoT adapter plug monitors the ATM's power supply and reports failures over the cellular network to a central platform. In the PSsystec example, the SMARTsocket sits between socket and device and transmits via Deutsche Telekom into the Cloud of Things. The solution needs neither Wi-Fi nor a connection to branch IT, and all alerts converge in the service dispatch centre.
How can an operator detect a power outage at an ATM?
The outage is detected directly at the device's power supply and reported immediately, even if the router and network at the site fail as well. This is possible because the SMARTsocket uses its own cellular path, independent of local IT. Besides power failures, overheating also triggers an alarm. The operator therefore learns about the failure before customers report it.
Can an ATM be restarted remotely?
Yes, the SMARTsocket allows a remote reset that restarts the connected device. Many faults on ATMs and IT components can be cleared this way without sending a technician. If a visit is still needed, the service team already knows which site is affected and can plan the trip. In the example, technician call-outs fell by 40%, according to PSsystec.
How can ATMs across many branches be monitored consistently?
Monitoring becomes consistent because the solution works the same way at every site, regardless of building and IT. The retailer in the example has more than 14,500 locations, many in rented premises with differing technical setups. The SMARTsocket is simply plugged in and needs neither cabling nor a local IT connection. All alerts converge centrally, so the service team can manage call-outs across all sites.
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